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Definitions |
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| Web Site Support |
This service
includes:
Domain Registration
DNS Server Configuration and Management
Web Server Configuration and Management
Remote Internet Access for Content Changes
Daily Backup of Content
Hardware and Operating System Configuration and Management
|
| Email Support |
This service includes:
Domain Registration
DNS Server Configuration and Management
Email Server Configuration, Security and Management
Remote Internet Access for Account Maintenance
Support for Outlook and Internet Access
Hardware and Operating
System Configuration and Management
|
| Database Support |
This service includes:
Database Server Configuration, Security and Management
Integration with Applications
Daily Backup of Data
Hardware and Operating
System Configuration and Management
|
| FirstCall Support |
This service includes:
All Users can call or Email with any question about the systems
Business issues will be directed to Business Issues Contacts
Technical issues will be addressed by DataCall
|
| On-Call Development
Services |
This service includes:
Analysis and development services in Support of ad hoc requests for system
modifications that require no more than 10 hrs of DataCall effort. A written
scope of work is required. This service is billed by the hour.
|
| On-Site Development
Services |
This service includes:
Analysis and development services in
Support of a written statement of work. This service is billed by the day,
where one day equals 5 hours or more.
|
Telephony
Services |
This service includes:
Data Collection via Telephone.
Includes Local or Toll Free access. |