Exhibit "A" to DataCall Systems Services Agreement
This Exhibit sets forth the Services and related Quantities
and Prices for the DataCall Systems Services Agreement ("Agreement")
to which it is attached.
|
Service Level |
Type |
Description |
Quantity |
Monthly Charge
$ |
|
C1 |
Corporate - Small Business
Unit |
Presence includes SharePoint Database
Support |
|
69 |
|
C2 |
Corporate - Small Business
Unit |
Presence includes Web Site and Email
Support |
|
119 |
|
C3 |
Corporate - Operating Unit Level |
Operating Unit Level of a
single Corporate Presence includes Web Site,
Database, Email and FirstCall Support |
|
599 |
|
C4 |
Corporate - Single Business
Level |
Corporate over multiple
Operating Units
Presence includes Web Site,
Database, Email and FirstCall Support |
|
1099 |
|
C5 |
Corporate - Multiple Business
Level |
Multiple Corporate Entities
Presence includes Web
Site, Database, Email and FirstCall Support |
|
1599 |
|
G6 |
Corporate - International |
Multiple Corporate Entities
Internationally
Presence includes
Web Site, Database, Email and FirstCall Support |
|
2599 |
|
Other Services |
|
Service Level |
Type |
Description |
|
Monthly Charge
$ |
|
O1 |
|
FirstCall Support |
|
500 |
|
O2 |
|
On-Call Development Services 1 day per month (5 hrs at $175) |
|
875 |
|
O3 |
|
On-Site Development Services 4 days per month for 4 weeks (20 hrs @
$175) |
|
3500 |
|
O4 |
|
On-Site Development Services 8 days per month for (40 hrs @ $175) |
|
7000 |
|
O5 |
|
On-Site Development Services 16 days per month for (80 hrs @ $175) |
|
14000 |
|
O6 |
|
Fixed Price Application Development |
|
as negotiated |
|
O7 |
|
Off-Site Development Services |
|
as negotiated |
|
O8 |
|
Telephony Services |
|
as negotiated |
| |
|
Definitions |
|
| Web Site Support |
This service
includes:
Domain Registration
DNS Server Configuration and Management
Web Server Configuration and Management
Remote Internet Access for Content Changes
Daily Backup of Content
Hardware and Operating System Configuration and Management
|
| SharePoint
Database Support |
This service
includes:
Domain Registration
DNS Server Configuration, Security and Management
Web Server Configuration, Security and Management
Windows SharePoint Services Configuration, Security and Management
User Account Maintenance
Remote Internet Access for Content Changes
Daily Backup of Content
Hardware and Operating System Configuration and Management
|
| Email Support |
This service includes:
Domain Registration
DNS Server Configuration and Management
Email Server Configuration, Security and Management
Remote Internet Access for Account Maintenance
Support for Outlook and Internet Access
Hardware and Operating
System Configuration and Management
|
| Database Support |
This service includes:
Database Server Configuration, Security and Management
Integration with Applications
Daily Backup of Data
Hardware and Operating
System Configuration and Management
|
| FirstCall Support |
This service includes:
All Users can call or Email with any question about the systems
Business issues will be directed to Business Issues Contacts
Technical issues will be addressed by DataCall
|
| On-Call Development
Services |
This service includes:
Analysis and development services in Support of ad hoc requests for system
modifications that require no more than 10 hrs of DataCall effort. A written
scope of work is required. This service is billed by the hour.
|
| On-Site Development
Services |
This service includes:
Analysis and development services in
Support of a written statement of work. This service is billed by the day,
where one day equals 5 hours or more.
|
Customer
______________________________
by ____________________________
DataCall Systems, Co.
by ____________________________
|